Focus Area: Communication & Engagement

Communication and Engagement logo

FCCPS will engage in communications that foster understanding and relationships among stakeholders by empowering all voices through a variety of channels. Communications will be clear and digestible, providing two-way, multi-lingual, accessible messaging. Communications will address time-sensitive information, and provide space to share stories that build community.

KEY ACTION: Engage with stakeholders through predictable communication and systematic feedback loops that enhance understanding and develop relationships and connections throughout the Falls Church community.

Timeline
2022 Research
2023 Development
2024 Implementation
2025 Review & Refinement
2026 Embedded

Success Looks Like This

Year Two (2023-24)

In Progress Button

By June 2024 FCCPS Communicators Working Group will collaborate to improve website user experience across all of the school websites.

Activities:

  • During summer 2023 school websites audited to improve user experience and consistency.

  • Communicators Working Group comprising newsletter editors and webmasters convened in October 2023 and will meet throughout the year.

  • Staff directories updated to include names and photos of all school employees.

  • School webpages updated to include informational landing pages and contact information for leadership teams.

Evidence & Performance Measurements

Staff Directories include all employee contact information and many photos.

Staff Directory example

School website menus standardized for ease of use.

School website menu

Year One (2022-23)

Complete Button

By June 2023 FCCPS will complete a communications survey to gather community feedback on divisionwide and school communications.

Activities:

  • Communications Survey completed.

  • Survey findings presented to the School Board and community March 2023.

  • Communications Department convening committee to coordinate school websites.

Evidence & Performance Measurements

  • Two styles of feedback buttons added to all school websites.

Feedback Loop example

Click to Open - 2/27-11/17 2023

Communications Survey Report

Communications Survey Report presented to School Board March 28, 2023